Return Policy

In order to undertake a valid return, you must obtain written approval for such return from San Diego ebikes, which can be obtained by contacting at Any Products sent back to San Diego ebikes by you without the written consent of San Diego ebikes shall be rejected and returned to you at your cost.
ebike RETURNS.  Available within Two (2) days of delivery.  To return an ebike that is not defective or damaged, you must contact San Diego ebikes within Two (2) days of your receipt of the ebike. The ebike must have less than ten (1) mile on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, must be in the same packaging and condition that you receive it, must include all items that were inside the box (charger, keys, hardware, etc.), and is subject to a 10% re-stocking fee. You must receive prior authorization and a prepaid return shipping label from San Diego ebikes. Any warranty issues must be resolved prior to processing a return. Refunds will be applied to the same method of payment. We will do our best to stop shipped orders that have left our warehouse in California. In some case’s the bikes will have to arrive then be returned. If a shipment is halted or stopped while in transit you will be responsible for the 10% restocking fee in additional to any shipping costs. Bikes received by our Assembled Home Delivery are not returnable without a warranty claim. Returns are not allowed after Two (2) days of the delivery date.