Terms and Conditions
CoolFly Ebikes
- ONLINE WEBSITE RETURN POLICY. In order to undertake a valid return, you must obtain written approval for such return from CFE which can be obtained by contacting CFE at mark@coolflyebikes.com Any Products sent back to CFE by you without the written consent of CFE shall be rejected and returned to you at your cost.
- Purchased Products that have not yet shipped shall be subject to a ten percent (10%) processing fee.
- eBIKE RETURNS.
- You have 3 days (72 HOURS ) of delivery AND PROOF OF MANUFACTURES DEFECT BY A PROFESSIONAL ELECTRIC BIKE REPAIR SHOP ( VIDEOS ,PHOTOS AND WRITTEN DOCUMENT. ) NO BUYERS REMORSE. You must contact CFE within THREE DAYS (72 HOURS ) of your receipt of the ebike. The ebike must have less than Three (3) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (charger, keys, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from CFE. Any warranty issues must be allowed to be resolved prior to processing a return. Returns are not allowed after THREE (3) days of the delivery date. ALL Returns MADE ON THE WEBSITE are subject to a twenty-five percent (25%) restocking fee unless manufactures defect determined by professional bike shop no exceptions.
- CoolFly Ebikes is not a repair shop, after day 3 or over THREE miles the bike needs to be taken to a legitimate established bike shop ( not friend ). If a manufacture defect is determined CFE will work with the bike shop on resolving the issue.
- Pre-Orders and Backorders and Pre-Order/Backorder Cancellations. Our backorder process is for ebikes that have already been available but are temporarily out of stock. For all pre-orders and backorders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
- Accessory and Replacement Parts. Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (3) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it. You will be responsible for paying for shipping both ways and will be subject to a twenty-five percent (25%) restocking fee.
- Non-returnable/non-refundable Items. Used Products, batteries, special orders, sale items, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return. “Built and Delivered” fees are nonrefundable.
- Refunds.
- Process. Please send email to mark@coolflyebikes.com
- EBIKE PERFORMANCE. Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
- Alteration. Any alterations, modifications, or other changes made by you to an ebike following your purchase which affect the safety, operation, or mechanics of the ebike shall void the Limited Warranty and shall be at your sole risk of harm.
- PAYMENTS. Our website is powered by Square Payments and all payments made by you to CFE are processed through Square payment portal. Payments may be declined or returned to you, in CFE’s sole discretion, for any reason or no reason at all. If we accept a pre-order of any Product, your account, credit card, or other payment mechanism will be charged upon approval by CFE, regardless of when your purchase is expected to ship. If any credit card chargeback of any amount is issued on an order, the Limited Warranty for that order will be paused until the chargeback has been resolved.
- Tax. All applicable taxes (including sales tax) will be collected on all orders where such taxes are required to be collected.
- Financing. For qualified purchasers, ebikes may be financed through CFE’s consumer financing partners. The necessary qualifications for financing an ebike purchase, and your rights and obligations associated with such purchase, are solely determined by the consumer financing partner. It is your responsibility to review and understand all terms and conditions associated with financing an ebike purchase, and you hereby acknowledge that CFE is no way responsible for any such financing.
- LIABILITY. WE ARE ONLY LIABLE TO YOU FOR LOSSES WHICH YOU SUFFER AS A DIRECT RESULT OF OUR BREACH OF THESE TERMS AND WHICH ARE REASONABLY FORESEEABLE. OUR LIABILITY FOR SUCH LOSSES SHALL BE NO MORE THAN THE AMOUNT OF PURCHASE OF OUR PRODUCTS GIVING RISE TO SUCH LOSSES. WE ARE NOT LIABLE FOR ANY OTHER LOSSES. THESE TERMS DO NOT EXCLUDE OR LIMIT OUR LIABILITY (IF ANY) FOR: (i) DEATH OR PERSONAL INJURY CAUSED BY OUR GROSS NEGLIGENCE; (ii) FRAUD; (iii) FRAUDULENT MISREPRESENTATION; OR (iv) ANY MATTER WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE OR ATTEMPT TO EXCLUDE OUR LIABILITY. YOU MA Y HAVE OTHER RIGHTS GRANTED BY LAW AND THESE TERMS DO NOT AFFECT SUCH RIGHTS.
- CoolFly Ebikes does not offer assembly and will not be responsible for a poor / faulty assembly if you request , pay-for or purchase an assembled ebike it is the riders and owners sole responsibility to inspect all parts prior to riding. It is recommended to have a professional check over or assemble your bike.
- Normal wear and tear of any Covered Component.
- Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
- Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
- For the avoidance of doubt, CFE will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
- The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
- Any products sold by that is not an ebike.
- Contact the CoolFly Ebikes Technical Support team by phone at 1-858-771-6682. The Technical Support team will initially work with you on the problem with your ebike to identify potential simple fixes.
- If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
- After you receive the replacement Covered Component, the Technical Support team will also assist in determining how to replace or install the new Covered Component into your ebike.